Australian visas and citizenship
On 18 May 2025 the Australian Government opened a Home Affairs office at the Australian High Commission in Dhaka.
The Home Affairs office in Dhaka supports prospective Bangladesh migrants by increasing access to comprehensive visa information services for people who are considering lawful and regular migration to Australia.
Another critical function of the Home Affairs office is to serve as the central point of contact for the Bangladesh Government to facilitate increased and mutually beneficial engagement and cooperation on immigration and border related matters.
The process for lodging visa and citizenship applications for applicants in Bangladesh remains the same. Applicants in Bangladesh can lodge and track visa and citizenship applications online through ImmiAccount.
If you have enquiries relating to a visa or citizenship application the correct communication channel to use is found on the Department’s contact us page: Compliments, complaints and suggestions. By using this channel, you will ensure that your enquiry is directed to the part of the Department best placed to provide the required advice.
All visa applicants in Bangladesh must complete biometric (facial photograph and fingerprint scan) collection for each application lodged, irrespective of their nationality, unless they are excluded or exempt from the program. To make an appointment at the Australian Biometrics Collection Centre in Dhaka, contact VFS Global.
Migration Agents
There are Australian registered migration agents working globally in countries including Bangladesh. These agents are subject to the same Code of Conduct, professional development and regulations as registered migration agents based in Australia. More information about Australia’s efforts to ensure the integrity of the migration advice profession and a list of registered agents is available at the OMARA website.
Latest news
For the latest immigration and citizenship news, see News archive.
Enquiries
Visa and citizenship applications are managed by the Department of Home Affairs. Australian High Commission staff in Dhaka are unable to assist with general visa or citizenship enquiries.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.
Global Service Centre
If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.
International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.
Using an interpreter
When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.
Alternatively, a TIS interpreter can also be engaged directly via:
- TIS website: Translating and Interpreting Service (TIS National) or
- Home Affairs website See: Family and friends helping with your application
Compliments, complaints and suggestions
Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.
Allegations related to suspicious border activities
If you see or are aware of something that you think is an attempt to facilitate illegal migration to Australia, please report it to Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship it could also involve the attempted illegal movement of goods or freight. One small observation could help stop a much larger border crime. You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.